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TERMS AND CONDITION

  • 3. Terms & Conditions

  • 3.1 Service Use:

  • By booking our services, you agree to provide accurate information and cooperate as needed to complete the service effectively.

  • We reserve the right to refuse service to anyone at our discretion.

  • 3.2 Copyright:

  • All images, videos, and other content produced by Cocorabbits Studios are protected by copyright. Usage rights will be outlined in your service agreement.

  • 3.3 Limitation of Liability:

  • Cocorabbits Studios is not liable for any damages or losses resulting from the use of our services, including but not limited to loss of data, revenue, or business opportunities.
     

1.Refund/Cancellation Policy

1.1 Refunds:

  • Refunds are not offered on any completed services or digital products.

  • Deposits or initial payments for services are non-refundable.

1.2 Cancellations:

  • If you wish to cancel a service, please notify us at least 14 days before the scheduled service date. Cancellations made within this period will not be subject to additional charges.

  • The deposit is non-refundable regardless of the cancellation date.

  • Cancellations made less than 14 days before the scheduled service may incur a fee up to 50% of the total service cost.

  • For cancellations due to unforeseen circumstances, such as illness or emergencies, please contact us directly to discuss potential rescheduling options.
     

  • 2. Shipping & Fulfillment Policy

  • 2.1 Digital Products:

  • All digital products, including photography, videography, and live streaming content, will be delivered electronically to the email address provided during purchase or booking.

  • Please allow up to 14 business days for the delivery of edited digital content unless otherwise specified in your service agreement.

  • 2.2 Physical Products:

  • Physical products, such as printed photographs or albums, will be shipped to the address provided during purchase.

  • Shipping costs and delivery times vary based on location and will be detailed at the time of purchase.

  • We are not responsible for delays caused by postal services or customs.

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